Beginning January 1, Zenoti will automatically enforce the existing policy-limiting package transfers to three within a rolling 12-month period. While this policy has always been in place, the system update ensures consistency across all locations, protects package integrity, and reduces misuse. Managers play a key role in reinforcing this change—aligning teams, coaching client conversations, and proactively identifying members who may be impacted.
Click below for full details, recommended scripting, and a manager checklist to support a smooth transition.
The Q1 2026 Event Guide is now available and designed to help owners and spa managers maximize member conversion, gift card sales, and long-term loyalty during one of our highest-opportunity quarters. With many first-time guests visiting to redeem holiday gift cards, Q1 is a critical moment to turn new faces into loyal members.
This turnkey guide includes promotion details, scripts, best practices, key metrics, and team motivation tools to help you execute each promotional window with confidence and consistency.
Review the guide with your team now so you’re fully prepared for a strong start to the year.
Access the full Q1 Event Guide on FranConnect or via the link in this newsletter.
We’re kicking off 2026 with the launch of Manager Mingles, a new monthly training series designed to help Spa Leaders strengthen conversion, elevate guest experiences, and drive revenue through practical, real-world strategies.
The first session in January is 100% conversion-focused and features a special guest: Hand & Stone Founder, John Marco, who will share the sales and service principles that helped build Hand & Stone from the very first location. Leaders will gain actionable insights on confident pitching, effective objection handling (including gift card redeemers), and building a sales-coaching culture that delivers results all year long.
Based on feedback from you and your teams, we made two targeted updates to the service menu effective December 16. These revisions reintroduce separate internal service codes for Aromatherapy scents and Alternative Massage Modalities to improve operational clarity, inventory management, and MT certification tracking—while keeping the guest-facing experience simple and consistent.
Guests will continue to see a single Aromatherapy option and no change to the printed or online menus for modalities, but teams will benefit from clearer selections in Zenoti.
Strong 2026 results start with intentional planning. This short article outlines a simple, practical framework to help owners and managers set goals that actually drive profitability — not just revenue.
You’ll learn how to start with breakeven, define a realistic profit margin, translate goals into services, memberships, and gift cards, and set expense and operational targets using utilization and ProfitKeeper insights. The article also highlights the importance of reviewing month-over-month performance and adjusting for seasonality and promotions.
Our official tracker is now live, and we’re excited to share the contest results so far. Multiple winners will be recognized based on year-over-year gift card sales, with a minimum 15% total conversion required to qualify.
Tech Support Contact Info
Franchisee Resources
Conference Information
View and register for upcoming events directly in your Outlook Calendar.
Follow the steps below to subscribe based on your Outlook version:
đź“Ś Add the Calendar today to ensure you never miss an update.
Pre-Sales Best Practices
Q4 Event Guide
Q4 Chainwide Contest
Manager Webinar Recording
Manager Webinar Slides
We’re excited to share the Q1 2026 Event Guide, now available for owners and spa managers. This quarterly guide provides a clear, turnkey plan for how to maximize member conversion, gift card sales, and member loyalty during one of our highest-opportunity seasons.
Inside, you’ll find everything you need to activate each promotional window with confidence — including offer details, scripts, best practices, metrics, and team motivation tools
Q1 is when many first-time guests walk through our doors to redeem holiday gift cards. This guide is designed to help your team turn those first visits into long-term relationships — and do it with ease and consistency across all locations.
We encourage you to review the guide with your team so you’re set up for success ahead of January 1.
Access the full Q1 Event Guide on FranConnect or via the link in this newsletter.
Now let's kick off a successful start to the year!
We’re excited to introduce Manager Mingles, a new monthly leadership development series designed to help Managers grow, connect, and strengthen performance across every location. Each session focuses on timely, seasonal business needs and brings together insights from multiple departments so managers see the full picture of how their work drives results.
You’ll hear directly from top performers who share what’s working in their spas, along with practical strategies you can put into action right away. From membership sales and gift card growth to hiring, retention, and coaching, Manager Mingles reinforces the skills that matter most. The format is open, conversational, and focused on real-time problem-solving—creating space for managers to ask questions, share challenges, and learn from their peers.
And there’s meaningful value for participants: each session earns 1 Hard Skill and 1 Soft Skill credit toward Manager status levels. You’ll gain cross-functional insights, expand your network, and walk away with tools you can apply the same day.
Manager Mingles is all about growing stronger together—supporting consistent leadership, sparking new ideas, and helping every manager lead with confidence.
Please join us for our first Manager Mingle, featuring founder and co-host John Marco!
We’re excited to announce the launch of Tempo, a new ad builder now available in Lytho.
With Tempo, you’ll have access to custom, pre-approved templates that make it easy to create tailored marketing materials while maintaining brand consistency. This tool gives you more flexibility and control over local advertising, with a streamlined, user-friendly experience.
We want to make sure the ad builder templates (Tempo) and marketing resources we provide are genuinely helpful to your spa. By taking this short poll, you'll help us shape future ad templates and tools to better support your needs.
Take Survey
