Show off your growth! We're celebrating the Top 3 spas with the biggest profitability gains from Q3 2024 to Q3 2025.
How to Enter: Upload your Q3 2024 & Q3 2025 P&Ls to ProfitKeeper by October 31st
Assign a leader to run the Suspended Bulk Charge every Friday or Saturday.
Begin outreach immediately after suspension. Use templates from the Membership Retention Guide
Continue weekly calls and texts throughout the suspension period. Emphasize urgency: Let members know how many days remain before their membership is cancelled.
If there is no response within 10 days after 90 days of outreach, initiate Immediate Cancellation.
• Pull the suspended report daily to stay ahead and minimize your call load
• Maintain a MASTER Suspended Tracker to log and monitor outreach efforts
• As you goal set member sales for the month, add in expected number of terminations into your Net Gain goal.
• Run Bulk Charges once per week to control credit card processing fees
• Use Zenoti’s “Always On” Campaigns for automated, professional email follow-up
• Avoid any buildup of suspends because this will have an impact on your Net Gain and Active Member count once addressed
